Tapzly Warranty and Return Policy

If you are not happy with your Tapzly NFC business card, you can return your unused device within 1 day of delivery for a full refund or exchange. We keep this process quick and simple because we want you to feel fully satisfied with your smart networking card.

• The card must be unactivated and returned in its original, undamaged packaging.
• All accessories and inserts that shipped with your order must be included.
• If the return is due to a change of mind, return shipping is the customer's responsibility.
• You must contact our support team within 1 day of delivery to start the return, requests made after this window cannot be accepted.

This 1-day return policy is designed for customers across Karachi, Lahore, Islamabad and all of Pakistan who want to try Tapzly's NFC digital business card with complete peace of mind.

Once your Tapzly NFC card is activated and linked to your digital profile, it is no longer eligible for a change of mind return. At this stage, it is protected instead by our hardware warranty.

• Every Tapzly smart business card comes with a 1-year hardware warranty covering manufacturing defects.
• If an activated card stops reading or tapping correctly due to a genuine fault, we will repair or replace it free of charge.
• The warranty does not cover physical damage, misuse or normal cosmetic wear and tear.

Our warranty policy is part of what makes Tapzly the most reliable choice for NFC business cards in Pakistan, giving professionals, entrepreneurs, real estate agents and content creators long term confidence in their smart networking card.

For reasons of hygiene, customisation and usage, the following items cannot be returned:

• Custom or personalised NFC cards, including engraved names, logos or bespoke colours.
• Devices that have already been activated and linked to a digital profile.
• Gift cards and digital only purchases.
• Bundle orders where one or more items have already been activated.

Once we receive and inspect your returned Tapzly card, we will email you to confirm the outcome of your request.

• Approved refunds are processed within 3 to 5 business days of inspection.
• Funds typically reach your account within 5 to 10 business days after processing, depending on your bank or wallet provider.
• You will receive a confirmation email once your refund has been issued.

Starting a return with Tapzly is simple and fast:

• Contact us through our website's contact page with your order number and reason for return, within 1 day of delivery.
• Our support team will confirm your eligibility and share the return address along with instructions.
• Pack your NFC business card securely and ship it back, and keep your tracking number for reference.

Our team personally reviews every request and is here to help you at each step of the process.

Refunds are issued to your original payment method wherever possible:

• EasyPaisa and JazzCash refunds are returned to the wallet used at checkout.
• Bank transfer orders are refunded to the originating bank account.
• Cash on delivery orders are refunded via EasyPaisa, JazzCash or bank transfer, and our team will confirm your preferred method with you.

Have a question about your refund or return? Email us at hello@tapzly.pk or reach out through our contact page, and our team will respond within one business day.

Tapzly is Pakistan's leading NFC digital business card and smart networking platform, trusted by professionals across Karachi and beyond who want a modern, paperless way to share their contact details with a single tap or QR code scan.